We ship all orders via USPS Ground Advantage. Orders over $75 qualify for free shipping. For orders under $75, a flat shipping rate of $9.95 applies.

Orders placed before 10 PM on working days are usually shipped the same day. Delivery time is between 3 to 7 working days, depening on your region. Delivery days are from Monday to Saturday. Around holidays it may occasionally take longer for your order to be delivered. Be kind to your mail carrier!

At the moment, it's not possible to choose a specific delivery date. Your order will be shipped right away and delivered within our standard delivery times.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's website. Attention: If we have to make a change to the delivery address, track and trace links will no longer be updated automatically. In this case, we'll send you a confirmation manually the next day.

The carrier will usually leave a notice and attempt redelivery. You can also arrange for pickup at a local facility or authorize delivery without signature via your track and trace mail.

If your tracking shows no movement for a few days, or your order hasn't arrived within the expected window, contact our customer service team with your order number. We'll investigate with the carrier and arrange a replacement or refund if needed.

We accept all major credit cards, debit cards, PayPal, Apple Pay, and Google Pay. Additional payment methods may be available at checkout.

Our secure checkout process encrypts your payment information. Simply enter your payment details and confirm your order. Your payment will be processed immediately.

Yes, we offer a buy now, pay later option through our payment partner Klarna. This option will appear at checkout if you're eligible.

Your invoice is sent to your email after order confirmation.

Yes, during checkout you can specify a different billing address. Just select "Use a different billing address" under Billing Address and enter your details.

If you are not satisfied with a purchase, it is usually possible to get a refund by returning the product. For this, we have the following rules:

• You do not have to provide a reason for returning and requesting a refund.
• We must receive the product back within 30 days of purchase.
• The product must be unused and in new condition.
• The customer is responsible for covering the return shipping costs.
• Once we have received the product, we will refund the product price to your account. Please note: this is the product price excluding shipping costs.
• Don't forget to include the invoice, your address, and bank account details with the return package!

Please send returns to:

Sam & Julia
Fidelity Fulfilment
1375 Industrial Road, Salt Lake City, Utah, 84104

Register your return by contacting our customer service team. You'll need to arrange and pay for return shipping yourself, unless the item is defective.

Return shipping is free for defective items. For all other returns, standard return shipping fees apply, unless stated otherwise.

Once we receive and process your return (usually within 5–7 business days), we'll issue your refund to your original payment method within 3–5 business days.

Our products are covered by a 2-year warranty against manufacturing defects. Keep in mind that normal wear and tear or damage from use isn't covered.

Contact our customer service team with your order number, a description of the issue, and photos of the damage. If it's within warranty, we'll arrange a replacement, refund, or repair, and reimburse any return costs. We aim to respond within 2–3 business days.

Yes, for many products. Contact customer service with your product's article number, batch number, and the part you need.

Enter your discount code in the 'Discount code' field at checkout and click 'Apply'. The discount will be automatically calculated and deducted from your order total.

Discount codes generally can't be combined with each other, or be applied to sale items unless stated otherwise in the promotion's terms.

Check that the code is entered correctly without spaces, verify it hasn't expired, and ensure your order meets any minimum purchase requirements. Some codes are product-specific or for new customers only. Otherwise, please contact our customer service team.

Unfortunately not. Codes need to be applied at checkout. Contact customer service if you have questions.

Sign up for our newsletter for exclusive codes, or follow us on social media for seasonal offers. Most codes have an expiry date, shown in the promotional email or on the website. Expired codes can't be reactivated.

We currently don't offer gift cards. We're always looking at ways to make gifting easier. Check back in the future!

Click on the account icon in the top right corner of our website, and enter your email address. You'll then receive a one-time access code by email.

With an account, you can track orders, save shipping addresses, view order history, and checkout faster. By signing up for our newsletter, you'll be the first to receive news and exclusive offers.

You don't need a password to log in. Simply enter your email address and we'll send you a one-time access code.

Log into your account and go to 'My Profile'. Here you can update your name, email, phone number, and addresses.

Yes, you can request account deletion by contacting customer service. Please note that we may need to retain certain information for legal and accounting purposes.

The easiest way to unsubscribe is by clicking the 'unsubscribe' link at the bottom of any newsletter. If you need help, you can also contact our customer service team. You can resubscribe at any time.

Yes, we use industry-standard encryption to protect your personal and payment information. We never share your data with third parties without your consent. Read our Privacy Policy for more details.

Yes, you can save multiple addresses in your address book. During checkout, simply select which address you'd like to use or add a new one.

Email us at info@sam-julia.com or use the contact form at the bottom of this page.

Our flagship store is at Muntplein 8, in the heart of Amsterdam, open Monday to Friday, 10:00 AM–6:00 PM. Looking for a reseller near you? Contact customer service for details.

Submit your complaint via the contact form or by emailing info@sam-julia.com. We'll send a confirmation, investigate, and respond with a solution within 5 business days.

Not at the moment. Most answers can be found right here in our Customer Service Hub — if you still need help, reach us at info@sam-julia.com or via the contact form.

Visit our 'About Us' page for our history, mission, and the team behind the brand.

Both are in the website footer, under 'Terms & Conditions' and 'Shipping & Returns'

We comply with UK GDPR and the Data Protection Act 2018, and only use your data for the purposes stated in our Privacy Policy. You have the right to access, correct, and delete your data — contact our data protection officer, Manita Schaapman, at manita.schaapman@themousemansion.com, for questions or requests.

Terms and Conditions and our Privacy Policy are available in English on this site. For other languages, please visit your local country website.

Our policies are reviewed regularly to reflect current standards. The latest versions are always available on our website.

Every product page includes specifications, reviews, and – where available – book previews or tutorials.

All our products go through strict quality control for durability, safety, and functionality tested to international standards. Age recommendations and relevant safety certifications are listed on each product page.

Reviews are on each product page, from verified purchasers only. After receiving your order, you'll get an email with a link to leave your own.