We work with USPS Ground Advantage for your delivery. Shipping within the US is free for orders over $50. Shipping costs for orders under $50 are $4,99.

Orders placed before 10:00 PM on working days are usually shipped the same day. Delivery time is between 3 to 7 working days. Please note: No deliveries on Sundays. Around holidays it may occasionally take longer for your order to be delivered. Be kind to your mail carrier!

Track and Trace
You will receive a USPS Tracking® code from us via email as soon as your order has left our warehouse. This code allows you to track your order. It may take until after midnight for the schedule to be available with the courier services.

If your order has not been delivered
Please check the track and trace information you received via email. The order confirmation email also contains a link to the order page where you can view the track and trace details. If this doesn't provide clarity, feel free to give us a call, and we will be happy to assist you. If you have your order number or the name/email address used for the order, we can quickly locate your order. 

Contact information
Email: info@sam-julia.com
Chat: via the icon on www.sam-julia.com on weekdays.

We are a Europe based company, therefore please keep in mind we might not respond directly.

Unfortunately it's not possible to make a change to your address once you have completed your order. Please give us a call and we will change it for you. We can't be reached at night. Have you made an error in your shipping details after working hours? Please send us an email and we'll try and correct it as soon as possible.

You will receive a USPS Tracking® code from us via email as soon as your order has left our warehouse. This code allows you to track your order. It may take until after midnight for the schedule to be available with the courier services.

Have you checked your spam folder? Sometimes our emails are wrongly marked as spam. Is the email not in your spam folder? If you haven't received any emails from us, it is possible you might have made a mistake whilst typing in your email address. Call or email us and we'll make sure all is well with your order.

If you aren't happy with your order, it is possible to return it in most cases and receive a refund when you return the product to us.

Returns are accepted when:
- You don't have to give a reason for the return, or the request for a refund.
- We receive the order within 30 days of the placed order.
- The product has not been used, packaging is whole and the product looks brand new.
- Return shipping fees are payed for in full by the customer.
- When the product is received, we will refund your purchase amount. Attention: This is the price of the product, excluding shipping.
- Don't forget to add a note with your ordernumber and accountnumber to the return package.

RETURN ADDRESS
Sam & Julia
Fidelity Fulfilment
1375 Industrial Road 
Salt Lake City, Utah 84104

There can be different reasons why your discount code isn't functioning properly. The best thing to do is call us, or send us an e-mail, we're here to help!

Most common:
- Sometimes we will offer a discount code to new customers. This discount code can only be used once, on a first order. If we've already processed an order from your email address, it isn't possible to order with a discount again.
- Some discounts are only valid a certain period of time. It is possible your discount code is invalid.

Not at the moment, but we are working on it!

At the moment it isn't possible to add a personal message to an order nor is it possible to gift wrap orders. If you would still like to send the order to someone else, as a gift you can of course simply add the address of the intended receiver instead of your own.

Attention: bear in mind the receiver will not know the package came from you. There are no prices mentioned on the receipt accompanying the order.

Tip: send a fun email with the track and trace code to notify the intended receiver! That way they'll know what's coming and who it's coming from.

When a product is sold out, you can make use of the automated back in stock notification button. This button is placed next to the product on the product page. If you do this, we'll notify you immediately when the product is back in stock.