SHIPPING & RETURNS
Shipping costs
We work with USPS Ground Advantage for your delivery. Shipping within the US is free for orders over $50. Shipping costs for orders under $50 are $4,99. Orders placed before 10:00 PM on working days are usually shipped the same day. Delivery time is between 3 to 7 working days. Please note: No deliveries on Sundays. Around holidays it may occasionally take longer for your order to be delivered. Be kind to your mail carrier!
Track and Trace
You will receive a USPS Tracking® code from us via email as soon as your order has left our warehouse. This code allows you to track your order. It may take until after midnight for the schedule to be available with the courier services.
If your order has not been delivered
Please check the track and trace information you received via email. The order confirmation email also contains a link to the order page where you can view the track and trace details. If this doesn't provide clarity, feel free to give us a call, and we will be happy to assist you. If you have your order number or the name/email address used for the order, we can quickly locate your order.
Contact information:
Email: info@sam-julia.com
Chat: via the icon on www.sam-julia.com on weekdays. We are a Europe based company, therefore please keep in mind we might not respond directly.
Return Policy
If you are not satisfied with a purchase, it is usually possible to get a refund by returning the product. For this, we have the following rules:
- You do not have to provide a reason for returning and requesting a refund.
- We must receive the product back within 30 days of purchase.
- The product must be unused and in new condition.
- The customer is responsible for covering the return shipping costs.
- Once we have received the product, we will refund the product price to your account. Please note: this is the product price excluding shipping costs.
- Don't forget to include the invoice, your address, and bank account details with the return package!
Return address:
Sam & Julia
Fidelity Fulfilment
1375 Industrial Road, Salt Lake City, Utah, 84104
We will always strive to provide you with the best service possible. If you have any questions, feel free to send us an email at info@sam-julia.com.
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